Travelodge Best Price Guarantee+

The Best Price Guarantee+ Program is offered by Travelodge Hotels Asia ("Travelodge Hotels Asia", "we", "our" or "us") and is subject to these Terms & Conditions, as may be amended by Travelodge Hotels Asia from time to time. 

The Program is designed to ensure that eligible Travelodge Members who book directly through the official Travelodge Hotels Asia website receive the best publicly available room rate. Where an Eligible Lower Rate is successfully verified, Travelodge Hotels Asia will honour the verified lower rate and provide the applicable Best Price Guarantee+ benefit in accordance with these Terms & Conditions. 

Participation in the Program constitutes acceptance of these Terms & Conditions. 

0. Definitions 

• "Business Day" means a day (other than Saturday, Sunday or public holiday) on which Travelodge Hotels Asia's Customer Care Centre is open in the country of the participating hotel. 
• "Comparison Rate" means the lower, publicly available room rate identified by a Member that is claimed to satisfy the Eligible Lower Rate criteria in Section 3. 
• "Best Price Guarantee+ Benefit" means the Cashback awarded under Section 8, distinct from any other Travelodge Cashback loyalty earnings referenced elsewhere on the Travelodge Hotels Asia website. 
• "Claim Period" means the period specified in Section 6 within which a claim must be submitted. 
• "ProgramYear" means each consecutive 12-month period commencing on the date a Member first participates in the Program. 

1. Member Eligibility 

Travelodge Member Account. Participation in the Best Price Guarantee+ Program is available exclusively to registered Travelodge Members. To qualify for the Program, Members must be signed in to their Travelodge Member account at the time the eligible reservation is made through the official Travelodge Hotels Asia website. Travelodge Hotels Asia reserves the right to verify the Member's account status and eligibility when processing any Best Price Guarantee+ claim. 

Booking Timing. Only bookings made after a Member has successfully registered for a Travelodge Member account and while signed in to that account are eligible for the Program. Bookings made before Member registration or before signing in to the Member account are not eligible for a Best Price Guarantee+ claim.   

Member Information. Members declare that all information provided during registration and in connection with the Program is true, accurate and complete. Members are responsible for maintaining accurate and up-to-date contact information in their Travelodge Member account. Travelodge Hotels Asia shall not be responsible for any delay, unsuccessful claim or loss arising from inaccurate, incomplete or outdated information provided by the Member. 

Personal Data. By participating in the Best Price Guarantee+ Program, Members consent to the collection, use and disclosure of their personal data by Travelodge Hotels Asia for the purposes of administering the Program, verifying claims and providing the applicable Best Price Guarantee+ benefits. Members acknowledge that they have read and agreed to the Travelodge Hotels Asia Privacy Policy, as amended from time to time. 

Member Warranties. By participating in the Program, each Member represents and warrants that: 

• the Member maintains only one Travelodge Member account; 
• the Member is the authorized holder of the account used to make the reservation; 
• the Member's name in the Travelodge Member account matches the name on the reservation; 
• the Member has provided valid and accurate contact information; 
• the Member is at least eighteen (18) years of age and has the legal capacity to enter into these Terms & Conditions; and 
• the Member has read, understood and agreed to these Terms & Conditions. 

One Claim per Booking; Related-Account Restriction.  

• Only one Best Price Guarantee+ claim may be submitted per Eligible Booking, regardless of the number of Members associated with the stay. 
• Travelodge Hotels Asia may aggregate and treat as a single Member, for the purposes of this Program, any accounts that it reasonably believes are held by the same individual, the same household, or individuals acting in concert to submit multiple claims for substantially the same stay, dates, or hotel. 
• Travelodge Hotels Asia reserves the right to reject or aggregate claims arising from such related accounts and to recover any Best Price Guarantee+ Benefit already paid in connection with them. 

2. Eligible Booking 

The Best Price Guarantee+ Program applies only to reservations that: 

• are made directly through the official Travelodge Hotels Asia website at www.travelodgehotels.asia as a Travelodge Hotels Asia member; 
• have a valid booking confirmation number; 
• are made for a participating Travelodge Hotels Asia property; and 
• comply with the applicable booking terms and conditions. 

The Best Price Guarantee+ Program is applicable only to bookings made at the following participating Travelodge Hotels Asia properties: 

Japan: Travelodge Honmachi Osaka, Travelodge Osaka Shinsaibashi, Travelodge Kyoto Shijo Kawaramachi, Travelodge Kyoto Shijo Karasuma (previously Travelodge Kyoto Shijo Omiya), Travelodge Nagoya Sakae. 

Malaysia: Travelodge Kuala Lumpur City Centre. 

Singapore: Travelodge Harbourfront Singapore. 

South Korea: Travelodge Dongdaemun, Travelodge Myeongdong Euljiro, Travelodge Myeongdong Namsan. 

Travelodge Hotels Asia reserves the right to amend the list of participating hotels at any time without prior notice. 

3. Eligible Lower Rate 

A lower room rate will qualify for a Best Price Guarantee+ claim only if it is publicly available online and satisfies all of the following conditions: 

• the rate is available for immediate booking, by any member of the public, at the time of verification, without requiring sign-in, membership, closed-user-group access, or use of a promotional/coupon code; 
• the rate is the final price payable, inclusive of all applicable taxes, service charges, and mandatory fees, with no additional charges added at checkout or upon arrival; 
• the booking is for the same participating hotel; 
• the room type is identical; 
• the stay dates and length of stay are identical; 
• the number of guests is identical; 
• the room inclusions and benefits are identical; 
• the cancellation policy is identical; 
• the payment terms are identical; 
• the rate is displayed in the same currency;  
• the difference between the original booking rate and the Comparison Rate must exceed five percent (5%) of the original booking rate. The applicable Cashback percentage by tier is as follows, and may be updated by Travelodge Hotels Asia from time to time in line with the Travelodge Cashback Program terms: (1) Classic 3%, (2) Silver 4%, (3) Gold 5%. Only claims where the Net Price Difference exceeds five percent (5%) of the original booking rate will be considered eligible;
• the rate was not obtained through the use of a virtual private network (VPN), proxy server, false device or location signal, cleared cookies/browser data, incognito or "first-time visitor" browsing mode, or any other method intended to unlock a rate not genuinely available to the general public.  

Proof Requirements.   

To verify the Comparison Rate, Members must provide a minimum of two (2) distinct screenshots from the third-party booking channel: 

1. Primary Display Page: A screenshot clearly showing the publicly available lower rate; and 
2. Final Checkout Page: A screenshot clearly shows the final bookable price and applicable booking conditions before payment is completed (no need to make an actual booking for the lower rate verification). 

The submitted screenshots must, collectively, clearly and legibly display: 

• hotel name; 
• room type; 
• stay dates; 
• number of guests; 
• price and currency; 
• booking conditions, including cancellation and payment terms; and 
• source website URL or app name. 

Members may submit additional screenshots where necessary to ensure that all required information is clearly captured. 

Screenshots that have been cropped in a manner that removes required information, or that show evidence of editing or manipulation, will not be accepted. 

4. Non-Eligible Rates 

The following rates do not qualify under the Program: 

• member-exclusive or loyalty program rates; 
• app only rates; 
• corporate, negotiated or government rates; 
• wholesale, travel agent or tour operator rates; 
• employee, friends and family rates; 
• group booking rates; 
• package rates that include flights, transportation, attractions or other bundled services; 
• promotional rates requiring coupon codes, vouchers or promotional codes; 
• rates available only after signing in or through closed user groups; 
• opaque booking channels where the hotel name is not disclosed before purchase; 
• auction websites; 
• cashback or rebate program offered by a third-party booking channel, wallet-credit or rewards-based rates, where the effective price depends on receiving a future benefit;(for the avoidance of doubt, this is separate from and unrelated to the Best Price Guarantee+ Benefit described in Section 8); 
• pricing errors or technical errors; 
• not eligible if the lower rate found is on Travelodge Hotels Asia; 
• time-limited "flash sale" or countdown-timer rates advertised as available for less than seven (7) days;   
• "new customer" or "first booking" welcome discounts not available to existing customers of the third-party channel; and   
• any rate that cannot be independently verified by Travelodge Hotels Asia. 

5. Claim Submission 

Claim Period. Claims must be submitted within twenty-four (24) hours of completing the original booking, and no later than the earliest of: (i) three (3) days before the scheduled check-in date; (ii) the applicable cancellation deadline; or (iii) the hotel check-in time. Where a booking is made less than three (3) days before the scheduled check-in date, no claim may be submitted in respect of that booking.

Supporting Information. Members must provide: 

• the Travelodge Hotels Asia booking confirmation number; 
• the direct URL or booking link to the webpage where the lower Comparison Rate is publicly available, allowing Travelodge Hotels Asia to independently verify the rate and applicable booking conditions; 
• a minimum of two (2) distinct screenshots of the Comparison Rate, including the Primary Display Page and Final Checkout Page, meeting the Proof Requirements set out in Section 3; and 
• any additional information reasonably requested by Travelodge Hotels Asia for verification purposes. 

Incomplete claims may not be processed. Failure to provide complete, accurate and legible supporting documentation may result in a delay in processing or rejection of the claim. 

System Unavailability. Where the Travelodge Hotels Asia claim submission channel is unavailable due to technical outage or other circumstances within Travelodge Hotels Asia's reasonable control, Travelodge Hotels Asia may, at its sole discretion, extend the Claim Period for affected Members by a reasonable period to allow submission. 

6. Claim Verification 

Verification Process. All claims are subject to verification by Travelodge Hotels Asia. 

A claim will be approved only where the lower room rate: 

• remains available at the time of verification; 
• satisfies all eligibility requirements under these Terms & Conditions; and 
• can be independently verified by Travelodge Hotels Asia. 

Travelodge Hotels Asia will endeavor to notify Members of the outcome of a claim within seven (7) Business Days of receiving a complete claim, but this timeframe is indicative only and not a binding commitment.   

Travelodge Hotels Asia reserves the sole right to determine the validity of any claim, and all decisions shall be final. 

7. Best Price Guarantee+ Benefit 

Approved Claims. Where an Eligible Lower Rate has been successfully verified, Travelodge Hotels Asia will honour the verified lower rate and provide the applicable Best Price Guarantee+ benefit as advertised on the official Best Price Guarantee+ Program page. 

The Best Price Guarantee + benefit: 

• is calculated as 3× the verified price difference between the original booking rate and the Comparison Rate. For the avoidance of doubt, where the original booking is eligible to earn Travelodge Member Cashback, the verified price difference shall be calculated after deducting the applicable Cashback that the Member would receive based on the Member's membership tier;   
• is capped at USD 300 per Eligible Booking and will be provided in the form of cashback;  
• will be credited in Travelodge Cashback Credit, with the conversion as follows: 1 Travelodge Cashback Credit = 1 USD within 10 business days following completion of the Member's stay;  
• is limited to a maximum of 1 approved claims per Member’s valid reservation;   
• applies only to the approved reservation; 
• is non-transferable; 
• add on is not included in the benefit claim. 
• cannot be exchanged for cash unless otherwise stated by Travelodge Hotels Asia; and 
• is subject to the terms of the Travelodge Cashback Program, including the applicable redemption and expiry provisions. Unless otherwise specified under the Travelodge Cashback Program, Cashback awarded under the Best Price Guarantee+ Program will remain valid for six (6) months from the date it is credited to the Member's account.  

Currency Conversion. If currency conversion is required to verify a claim or calculate the Best Price Guarantee+ Benefit, Travelodge Hotels Asia will apply the exchange rate it determines at the time of verification. The exchange rate applied by Travelodge Hotels Asia will be final and binding.  

8. Clawback and Reversal 

Travelodge Hotels Asia reserves the right to reverse, deduct, offset against future transactions, or otherwise recover any Best Price Guarantee+ Benefit already credited to a Member where: 

• the underlying Eligible Booking is subsequently cancelled, amended, or results in a no-show; 
• the claim is subsequently found to have been based on inaccurate, ineligible, or unverifiable information; 
• the claim is found to be fraudulent, or submitted in breach of these Terms & Conditions; or 
• the Member's Travelodge Member account is suspended, closed, or found to be held in breach of the Member Warranties in Section 1. 

9. Fraudulent or Invalid Claims 

Travelodge Hotels Asia reserves the right to reject any claim that: 

• contains false, misleading or inaccurate information; 
• has been altered or manipulated; 
• is submitted fraudulently or in bad faith; or 
• otherwise breaches these Terms & Conditions. 

Travelodge Hotels Asia reserves the right to suspend or revoke a Member's eligibility to participate in the Program where fraudulent or abusive activity is suspected, and to require repayment of any Best Price Guarantee + Benefit already provided in connection with such activity. 

10. General Terms 

No Monetary Value. The Best Price Guarantee+ benefit has no monetary or resale value, is non-transferable and cannot be redeemed, exchanged or converted into cash unless expressly stated by Travelodge Hotels Asia. The Best Price Guarantee + benefit applies only to the Eligible Booking for which the claim has been approved and may not be sold, assigned or otherwise transferred to any other person. 

Restrictions. Members are responsible for complying with these Terms and Conditions and all applicable laws and regulations relating to their participation in the Program. Travelodge Hotels Asia assumes no responsibility or liability for any Member's failure to comply with such laws, regulations or these Terms and Conditions. The Program shall only apply to the extent permitted by applicable law. 

Release. By participating in the Program, each Member agrees, to the fullest extent permitted by law, to release, discharge and hold harmless Travelodge Hotels Asia, its affiliates, subsidiaries, directors, officers, employees and agents from any claims, losses, damages or liabilities arising out of or in connection with the Member's participation in the Program or the submission of a Best Price Guarantee+ claim, except where such liability cannot be excluded under applicable law. 

Updates to Terms and Conditions. The Program is offered at the sole discretion of Travelodge Hotels Asia. Travelodge Hotels Asia reserves the right to modify, suspend or terminate the Program, or amend these Terms and Conditions, at any time without prior notice. Members are responsible for reviewing these Terms and Conditions periodically. Continued participation in the Program following any amendment constitutes acceptance of the revised Terms and Conditions. 

Verification Rights. Travelodge Hotels Asia reserves the right to request additional information or documentation for the purpose of verifying any claim submitted under the Program. Failure to provide the requested information within the stipulated timeframe may result in the claim being rejected. 

Assignment by Travelodge Hotels Asia. Travelodge Hotels Asia may assign or transfer any of its rights or obligations under the Program at any time to any related or unrelated entity at its sole discretion. 

Force Majeure. Travelodge Hotels Asia shall not be liable for any failure or delay in performing its obligations under these Terms & Conditions where such failure or delay results from circumstances beyond its reasonable control, including system outages, natural disasters, acts of government, or other events of force majeure.  

Severability. If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.  

Statutory Rights. Nothing in these Terms & Conditions excludes, restricts, or modifies any right or remedy that a Member has under mandatory consumer protection or other laws that cannot lawfully be excluded, restricted, or modified in the Member's jurisdiction of residence or in the jurisdiction of the participating hotel, and these Terms & Conditions are to be read subject to any such rights.  

Third Parties. A person who is not a participant in the Program shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision of these Terms and Conditions. 

Dispute Resolution. In the event of any dispute relating to the Program or these Terms and Conditions, Members should contact Travelodge Hotels Asia at hello@travelodgehotels.asia. Any unresolved dispute arising out of or in connection with these Terms and Conditions shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Arbitration Rules for the time being in force. The seat of arbitration shall be Singapore, the language of the arbitration shall be English, and the Tribunal shall consist of one (1) arbitrator. 

Governing Law. These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, subject to the Statutory Rights provision above. 

For more enquiries about the Best Price Guarantee+ Program, kindly contact our Customer Care Centre via email at hello@travelodgehotels.asia.