Travelodge Pass: hotel membership with benefits across Asia

Travelodge Pass is a multi-tier loyalty program that rewards members with cashback, exclusive discounts, and flexible stay benefits. As you move up the tiers, you unlock even more valuable privileges and enjoy more ways to make every stay rewarding.

Simply book and stay at any Travelodge hotel. Cashback credits are automatically added to your account after your stay.

Free tiers are earned through qualifying stays, while Business Pass is subscription-based and unlocks enhanced benefits immediately.

Safezone protects your current Business Pass tier for a set period after your subscription ends, so you have time to resubscribe without losing your status.

Your eligible Flex Check-In or Check-Out is guaranteed, subject to the applicable Business Pass benefit terms.

Your existing free membership tier remains. Business Pass benefits apply while your subscription is active.

Simply book and stay at any participating Travelodge hotel. Eligible cashback credits are automatically added to your account after your stay.

Cashback credits can be used towards eligible future bookings, subject to the applicable terms and conditions.

Business Pass has two type subscription tiers: Business and Ultimate, each offering different levels of benefits.

You can upgrade to a higher travelodge Business Pass tier by selecting the available tier and completing the subscription.

The Travelodge Pass Loyalty Programme ("Programme") and Travelodge Cashback are offered by Travelodge Hotels Asia ("Travelodge Hotels Asia", "we", "our" or "us") and are subject to these Terms & Conditions, as may be amended by Travelodge Hotels Asia from time to time. The Programme is designed to reward eligible members with tiered cashback earnings, exclusive rate discounts, and flexible stay privileges when booking directly through official Travelodge Hotels Asia digital channels. Participation in the Programme constitutes full acceptance of these Terms & Conditions.

Participation in Travelodge Pass is free and available exclusively to individuals aged eighteen (18) years or older. To earn or claim member benefits, guests must be signed in to their Travelodge Member account at the time of booking on the official website (www.travelodgehotels.asia) or app. Only bookings created after a member has successfully registered for a Travelodge account and while actively signed in to that account are eligible for Cashback Credits and program benefits. Bookings made prior to account creation, made outside direct booking, or made under "guest checkout" without signing in shall not qualify for retro-credited benefits. All Programme privileges, room rate discounts, Cashback Credits, and stay benefits apply exclusively to the registered Member account holder who made the reservation. The Member account holder must be the primary lead guest checking in, completing the check-in process in person, and physically staying at the property for the entire duration of the booked reservation. Bookings made on behalf of third parties where the Member account holder is not physically staying are strictly ineligible for member rates or stay benefits. By participating in the Programme, each Member represents and warrants that: - The Member maintains only one (1) Travelodge Pass account; - The Member is the authorized holder of the account used to make the reservation; - The Member’s name on the reservation matches the name registered to the account; - All provided contact details are accurate and current; and - The Member has read, understood, and agreed to these Terms & Conditions. Travelodge Hotels Asia reserves the right to aggregate and treat as a single Member any accounts reasonably believed to be held by the same individual, household, or parties acting in concert to manipulate tier thresholds or duplicate benefit claims. Where an individual holds multiple Travelodge Member accounts, the specific account used to create and complete the eligible booking shall be the sole account honored for that stay’s earnings, tier privileges, and benefit claims. Travelodge Hotels Asia reserves the right to merge duplicate accounts or reject claims arising from unassociated accounts. By participating in the Travelodge Pass Programme, Members consent to the collection, use and disclosure of their personal data by Travelodge Hotels Asia for the purposes of administering the Programme, verifying claims and providing the applicable benefits. Members acknowledge that they have read and agreed to the Travelodge Hotels Asia Privacy Policy, as amended from time to time.

Paid Subscription Membership (Travelodge Pass Business & Ultimate): Annual paid subscriptions grant immediate high-tier privileges without stay-history requirements. - Business Tier: Paid annual subscription. - Ultimate Tier: Paid annual subscription providing top-tier privileges immediately. To earn and redeem member benefits or Cashback Credits, reservations must be made directly via the official website at www.travelodgehotels.asia or the official app while signed in to a valid Travelodge account. All paid subscriptions are subject to the specific duration, renewal, refund, and data policies outlined in Section 7 (Subscription Expiry & Safezone Protection).

Earning Rates: Members earn Cashback Credits on eligible direct spend based on their active tier: - Business: 3% - Ultimate: 3% Cashback Credits are calculated automatically upon checkout and will post to the member’s account within up to 7 business days after departure. Credit Validity Period: - Business Tier: Cashback Credits remain valid for 2 years from issuance. - Ultimate Tier: Cashback Credits remain valid for 3 years from issuance. Note: Credit expiry is determined by the date the reward is credited to the account, not the stay date. Cashback earning and redemption applies only to reservations that: - are made directly through the official Travelodge Hotels Asia website at www.travelodgehotels.asia; - have a valid booking confirmation number; - are successfully confirmed and result in the full completion of the booked stay; - are not cancelled, modified to non-qualifying rates, or marked as a no-show; *Non- Qualifying Rates include (a) hotel provided complimentary rooms; (b) online travel; (c) food and beverage purchases, parking, in room dining, movies, and any other incidental charges incurred during a Member’s Stay; - Is NOT (a) agency or third-party platform bookings; (b) rates provided by tour operators or wholesalers; (c) employee discounted rates; (d) corporate and group rates whether paid individually or under a master account. - are made for a participating Travelodge Hotels Asia property; and - comply with the applicable booking terms and conditions. Cashback is applicable only to direct bookings made while logged in into the account enrolled on the membership at the following participating Travelodge Hotels Asia properties: - Japan: Travelodge Honmachi Osaka, Travelodge Osaka Shinsaibashi, Travelodge Kyoto Shijo Kawaramachi, Travelodge Kyoto Shijo Karasuma (previously Travelodge Kyoto Shijo Omiya), Travelodge Nagoya Sakae. - Malaysia: Travelodge Kuala Lumpur City Centre, Travelodge Georgetown (Penang) - Singapore: Travelodge Harbourfront Singapore. - South Korea: Travelodge Dongdaemun, Travelodge Gangnam Yeoksam Seoul, Travelodge Myeongdong Euljiro, Travelodge Myeongdong Namsan, Travelodge Suites Busan Centum - Hong Kong: Travelodge Kowloon - Thailand: Travelodge Sukhumvit 11 (Bangkok), Travelodge Nimman (Chiang Mai), Travelodge Pattaya, Travelodge Phuket Travelodge Hotels Asia reserves the right to amend the list of participating hotels at any time without prior notice. Currency: Cashback Credits are awarded and stored in USD equivalent (1 Cashback Credit = 1 USD) when stored and credited to the member account. When redeemed at participating hotels, conversion to the local currency will follow the prevailing exchange rate in the TLA system. Exclusions: Cashback Credits cannot be earned through bookings made via third-party Online Travel Agent (OTA) platfofrms, and on wholesale/group rates, or select restricted promotional rates.

Where an eligible Member finds a lower publicly available room rate elsewhere online within twenty-four (24) hours of direct booking, Travelodge Hotels Asia will match the rate and reward the Member with 3× the price difference as Cashback Credits following completion of the stay. See full Terms and Conditions here: https://travelodgehotels.asia/best-price-guarantee-plus/

All FlexMax request benefits must be claimed by logging in to the Member portal and submitting a claim via the official online form prior to arrival. 1. Early Check-In OR Late Check-Out (Flex) Selection Limitation: Members may select either Early Check-In OR Late Check-Out (not both) on stay(s) with consecutive night(s). Tier Entitlements: - Business: Priority up to 2 hours. - Ultimate: Guaranteed up to 2 hours. Request Submission Deadline. Requests must be submitted via the online claim form at least 3 business days prior to the check-in date. 2. Flight Delay Protection Eligibility: Available exclusively to Business, and Ultimate Members. Entitlement: If an outbound flight is delayed by more than 12 hours from the scheduled flight time on the check-out date, eligible Members may request complimentary extended late check-out for up to 6 hours or overnight free luggage drop. Members must submit a complete claim form on the website at latest by 1 day prior to check-out, 7:00 PM local hotel time, attaching official airline delay notifications or boarding passes showing: (1) Flight number, (2) email/notification of Airline delay notification belonging to the lead guest, (3) boarding pass or official delay notice showing lead guest name. Fulfillment. Benefits beyond 2 hours are subject to hotel operational capacity and availability. If room retention up to 6 hours cannot be fulfilled, participating hotels may offer alternative accommodations subject to availability. This benefit is applicable only to direct bookings made at the following participating Travelodge Hotels Asia properties: - Japan: Travelodge Honmachi Osaka, Travelodge Osaka Shinsaibashi, Travelodge Kyoto Shijo Kawaramachi, Travelodge Kyoto Shijo Karasuma (previously Travelodge Kyoto Shijo Omiya), Travelodge Nagoya Sakae. - Malaysia: Travelodge Kuala Lumpur City Centre. - Singapore: Travelodge Harbourfront Singapore. - South Korea: Travelodge Dongdaemun, Travelodge Gangnam Yeoksam Seoul, Travelodge Myeongdong Euljiro, Travelodge Myeongdong Namsan. 3. Free Room Upgrade Eligibility: Available exclusively to Business, and Ultimate Members. Conditions: Applies only to reservations with a minimum length of stay of 5 consecutive nights. Requests must be submitted at least 7 days prior to arrival. Upgrades are subject to room availability upon check-in and are capped up to the Family Quadruple Room category (where available). This benefit is applicable only to direct bookings made at the following participating Travelodge Hotels Asia properties: - Japan: Travelodge Honmachi Osaka, Travelodge Osaka Shinsaibashi, Travelodge Kyoto Shijo Kawaramachi, Travelodge Kyoto Shijo Karasuma (previously Travelodge Kyoto Shijo Omiya), Travelodge Nagoya Sakae. - Malaysia: Travelodge Kuala Lumpur City Centre. - Singapore: Travelodge Harbourfront Singapore. - South Korea: Travelodge Dongdaemun, Travelodge Gangnam Yeoksam Seoul, Travelodge Myeongdong Euljiro, Travelodge Myeongdong Namsan. 4. Free Breakfast Eligibility: Available exclusively to Ultimate Members. Entitlement: Maximum 1 complimentary breakfast may be redeemed per eligible guest (or member account) for the entire duration of their stay, regardless of the number of rooms booked, reservation IDs generated, or nights stayed Requests must be submitted via the online claim form. Approval is verified and confirmed by Front Office upon check-in by showing breakfast confirmation received via email after submitting form, subject to hotel breakfast operations and blackout dates. This benefit is applicable only to direct bookings made at the following participating Travelodge Hotels Asia properties: - Japan: Travelodge Honmachi Osaka, Travelodge Osaka Shinsaibashi, Travelodge Kyoto Shijo Kawaramachi, Travelodge Kyoto Shijo Karasuma (previously Travelodge Kyoto Shijo Omiya), Travelodge Nagoya Sakae. - Malaysia: Travelodge Kuala Lumpur City Centre. - Singapore: Travelodge Harbourfront Singapore. - South Korea: Travelodge Dongdaemun, Travelodge Gangnam Yeoksam Seoul, Travelodge Myeongdong Euljiro, Travelodge Myeongdong Namsan.

Member Extra Discount: Members must log in to their Travelodge Pass account on the official website (www.travelodgehotels.asia) or app prior to searching. Once signed in, the discounted Member Extra Discount rate plan will automatically display on the rate selection page during the booking process. - Business Tiers: Up to 10% off selected online rates. - Ultimate Tier: Up to 15% off selected online rates. Cashback Credits Transfer: Available to all tiers self-service through the Member portal. Members may transfer accumulated Cashback Credits directly to another active Member's account.

Term Duration: Business Tier and Ultimate Tier remain active for 1 year (365 days) from the date of purchase. Upon subscription expiration, Members are automatically assigned to a designated Safezone Tier: - Business Tier subscribers fall back to Silver Tier. - Ultimate Tier subscribers fall back to Gold Tier. Members retain their Safezone Tier privileges until re-subscribing or qualifying for a higher free tier through cumulative night stays. Subscriptions do not automatically renew. Upon the expiration of the 1-year term, the subscription will automatically terminate unless the Member manually purchases a new annual subscription plan prior to or upon expiration. Subscription fees for Business Tier and Ultimate Tier are strictly non-refundable. Once purchased, no full or partial refunds, pro-rated returns, or credit adjustments will be issued under any circumstances, including early cancellation, account closure, or non-utilization of benefits during the subscription term. Personal data provided during the purchase of a Business Tier or Ultimate Tier subscription will be used exclusively for Programme administration, identity verification, and loyalty benefit fulfillment.

Travelodge Hotels Asia reserves the right to reverse, deduct, offset against future balances, recover any Cashback Credits or benefits provided to a Member, and/or immediately terminate the Member's account without prior notice where: - the underlying reservation is subsequently cancelled, amended, or results in a no-show; - the claim or earning was based on inaccurate, false, or unverifiable information; - fraudulent activity or breach of these Terms & Conditions is identified; or the Member's account is suspended or closed under Section 9.

Travelodge Hotels Asia reserves the right to reject any benefit claim, void accumulated Cashback Credits, or suspend/terminate a Member's account if it suspects: - submission of false, altered, or misleading information; - unauthorized transfer of credits or account sharing; or - bad faith exploitation of Programme rules

No Monetary Value. Travelodge Cashback Credits have no monetary or resale value, are not redeemable for cash or any other form of credit, cannot be sold or withdrawn in exchange for currency, cannot be refunded, and have no value until presented for redemption in accordance with these Terms and Conditions. Members have no ownership interest in accrued Travelodge Cashback Credits, and accrued Travelodge Cashback Credits do not constitute property of a Member. The use of the word “earn” herein, or in marketing materials, in relation to Travelodge Cashback Credits shall mean “collect” and shall not mean that the Cashback Credits have any monetary value. The use of the words “Cashback” or “Credit” herein, or in marketing materials, in relation to the Programme or Travelodge Cashback Credits shall not mean or imply that the Travelodge Cashback Credits may be redeemed or withdrawn in exchange for currency or are valuable instruments or have any monetary value. No proprietary right is gained or granted over any monies or assets held by Travelodge Hotels Asia in relation to the award of Travelodge Cashback Credits. Travelodge Cashback Credits do not constitute monies held on trust by Travelodge Hotels Asia for the Member’s benefit. The Member’s rights are solely limited to such rights of redemption as are expressly set out in these Terms and Conditions. Travelodge Cashback Credits may not be purchased or sold, and are non-transferable. Release. By participating in the Programme, each Programme Member agrees, to the fullest extent under applicable law, to release, discharge, and hold harmless Travelodge Hotels Asia, its advertising and promotion agencies, their respective parent companies, affiliates, subsidiaries, and their directors, officers, agents, and employees from all claims or damages arising out of any use or misuse of the Programme by that Member. To the maximum extent permitted by applicable law, Travelodge Hotels Asia shall not be liable for any special, incidental, consequential, exemplary, punitive or other indirect damages or for any loss profits, loss data or loss of use damages. Updates to Terms & Conditions. The Programme and its benefits are offered at the sole discretion of Travelodge Hotels Asia. Travelodge Hotels Asia reserves all rights to modify, alter, or otherwise update the Terms and Conditions, and to modify, suspend, or terminate the Programme (including Travelodge Cashback Credits), tier structures, or these Terms & Conditions at any time without prior notice. Travelodge Hotels Asia reserves the right to exclude any person from participating in the Programme without providing any notice or reason. The “last updated” date set forth in these Terms and Conditions indicates when changes have been last made, and Members are responsible for checking and reviewing changes to the Terms and Conditions regularly. By continuing your Membership in the Programme after the date on which changes are last made to the Terms and Conditions, you are agreeing to those changes and affirming your agreement to comply with all the Terms and Conditions, as updated. The latest Terms and Conditions supersede and replace all prior published Terms and Conditions. These Terms and Conditions are to be interpreted at the sole discretion of Travelodge Hotels Asia. Force Majeure. Travelodge Hotels Asia shall not be liable for failure or delay in performing obligations under these Terms & Conditions where caused by circumstances beyond reasonable control, including system outages, natural disasters, or government actions. Severability. If any provision is held invalid or unenforceable, that provision shall be severed and remaining provisions shall continue in full force. Statutory Rights. Nothing in these Terms & Conditions excludes or restricts mandatory consumer rights under applicable laws. Third Parties. A person who is not a participant in the Programme has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision. Assignment by Travelodge Hotels Asia. Travelodge Hotels Asia may assign or transfer any rights or obligations under this Programme, or any other loyalty programme, at any time to any related or unrelated entity, in its sole discretion with notice to the Members. Tax Liability. To the extent that the Members’ participation in the Programme or the award, receipt or redemption of any Travelodge Cashback Credits may be subject to tax liability or whatever nature, any such tax liability is the responsibility of the Member. Travelodge Hotels Asia bears no responsibility and makes no representation as to the tax treatment of any Travelodge Cashback Credits or the Programme. Dispute Resolution & Governing Law. These Terms & Conditions are governed by the laws of Singapore. Any unresolved dispute shall be finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules by one (1) arbitrator. For enquiries regarding Travelodge Pass, contact hello@travelodgehotels.asia.