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Travelodge Kyoto Shijo Omiya

Posisjon : Guest Services Agent

Stillingsbeskrivelse:

As a Guest Service Agent, you represent the hotel to the guest throughout all stages of the guest stay. Helps guests during check-in and check-out, assigns rooms, accommodating special requests whenever possible, answering the phones and assist with rooms reservation.

Day to Day Responsibilities :

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures. Courier Mail Register
• Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the Operations Manager or Assistant Manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Krav :

• Possess certificate or diploma in hospitality, tourism and related discipline.
• Preferably minimum 1 year working experience in hotel- related or customer service-related position.
• Lagspiller som er organisert og kan jobbe selvstendig
• Enestående kommunikasjons- og menneskelige ferdigheter
• Detaljert orientert og sterk kundeservicekompetanse
• Velstelt og profesjonelt gemytt

Arbeidssted : Kyoto, Japan

E-post: hr@travelodgehotels.asia

Travelodge Kyoto Shijo Omiya

Posisjon : Guest Services Manager

Stillingsbeskrivelse:

As a Guest Service Manager, you supervise the front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

Day to Day Responsibilities :

• Ensure Outstanding guest service at all times
• Maintains a friendly, cheerful and courteous demeanour at all times
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
• Adhere to hotel credit limit / floor limit policies
• Allocate rooms to expected arrivals after checking the guest’s preferences and special requests
• Build strong relationships and liaise with all other department’s especially housekeeping, engineering etc
• Operates the PABX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb)
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
• Performs other duties as assigned, requested or deemed necessary by management
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or management
• Participate in hotel committees and task force assignments
• Assist all departments in servicing the guests during high volume periods
• Takes responsibility in the absence of the Assistant Manager / Operations Manager
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Krav :

• Possess certificate or diploma in hospitality, tourism and related discipline.
• Preferably minimum 3 year working experience in hotel- related or customer service- supervisory related position.
• Positive attitude
• Experience of motivating and leading a winning team
• Excellent communication skills and people skills
• Lagspiller som er organisert og kan jobbe selvstendig
• Detaljert orientert og sterk kundeservicekompetanse
• Velstelt og profesjonelt gemytt
• Ability to remain calm whilst under pressure

Arbeidssted : Kyoto, Japan

E-post: hr@travelodgehotels.asia

Travelodge Kyoto Shijo Omiya

Posisjon : HR & Finance Executive

Stillingsbeskrivelse:

The HR & Finance Executive is responsible for managing the hotel’s HR and financial operations, ensuring compliance with local laws, and supporting the hotel’s goals.

Key Responsibilities :

Human Resources :

• Manage hiring and onboarding of new employees.
• Handle employee issues and foster a positive work environment.
• Support performance reviews and employee development.
• Coordinate staff training and ensure legal compliance.

Finance :

• Prepare financial reports and assist with budgeting.
• Oversee payroll processing and manage employee benefits.
• Handle accounts payable/receivable and bank reconciliations.
• Assist with audits and maintain financial records.

Qualifications :

• Bachelor’s degree in HR, Finance, or related field.
• At least 1 year of experience in HR or finance, preferably in hospitality.
• Knowledge of Japanese Labor laws and financial regulations.
• Proficiency in Japanese and English.

Arbeidssted : Kyoto, Japan

E-post: hr@travelodgehotels.asia

TLA Japan

Posisjon : Commercial Manager

Stillingsbeskrivelse:

As a Commercial Manager, you are responsible to develop, generate and foster business through online sales channels. Responsible to develop strategic action plans for the assigned area to support the hotel’s drive to achieve measurable and incremental sales revenue.

Day to Day Responsibilities :

• To build and maintain effective working relationship with key online channels’ partners
• Identify potential new opportunities and improve revenue performance
• Check competitor strategy on a regular basis and track information to identify potential business and market trends
• Manage online channel accounts ensuring their compliance with corporate strategy
• To monitor local (Japan) online channel website always displays correct information
• Supervise the approved online channel partners listing on designated online page
• Involvement in regional marketing programmes and related products for online delivery:
  • Regional Promotions/Packages
  • Hotels’ Promotions
• Effective implementation and monitoring of online channels’ promotion and/or marketing programs.
• Monitor the country (Japan) local and environmental issues impacting city and hotels.
• Prepare regular SWOT analysis of costs, highlighting any threats and opportunities to
• General Manager / hotel management
• Support corporate team to prepare regular channel performance report
• May assist in developing and implementing sales plans and participate in the annual budgeting and planning process.
• Achieve individual and hotel revenue goals as assigned.
• Work closely with other hotel departments and disseminate sales-related information to other departments as appropriate.
• Attend and represent hotel at special events or networking events to generate new business opportunities.
• Perform other duties as assigned.

Krav :

• Higher diploma or above in Hospitality Management, Business, Marketing or other related disciplines with at least 5 years sales, reservation, revenue and distribution related experience preferably in hotel sales.
• Must speak and write in local dialect and fluent English.  Other languages preferred.
• Communication skills highly required as it’s utilized as a significant amount of time when interacting with others; demonstrates ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math.
• May be required to work nights, weekends, and/or holidays.

Arbeidssted : Can be based in Tokyo, Sapporo, Osaka or Nagoya

E-post: hr@travelodgehotels.asia

TLA Japan

Posisjon : Salgssjef

Stillingsbeskrivelse:

Salgssjefen er ansvarlig for å utvikle/vedlikeholde forretningsmuligheter gjennom aktivt direktesalg, markedsføring, e-post eller andre former for kommunikasjon for å maksimere inntektsmulighetene.

Han/hun vil identifisere forbedringsområder i den totale salgsytelsen og utvikle strategiske handlingsplaner for å optimalisere ytelsen til salgsteamet og øke salgsinntektene.

Day to Day Responsibilities :

• Identifisere og utvikle nye forretningsmuligheter innenfor bedrift/reisenæring/fritid
• Generering og maksimering av forretningspotensialet til den utpekte porteføljen gjennom daglige salgssamtaler, telefonsamtaler, effektiv kontoservice, inspeksjon og underholdning
• Utarbeide korrespondanse til kunder og interne bookingrapporter, og vedlikeholde salgsfiler
• Administrere og vedlikeholde forretningsforholdet med eksisterende og ny kundekrets for å oppnå kundetilfredshet; sikre at eksterne og interne kunder er fornøyde med tjenestene våre
• Delta og koordinere reklame- og messer eller andre oppdrag
• Analyser konkurrentens styrke og svakhet, og vet hvordan du selger mot dem
• Møte månedlige inntekter og årlige inntektsmål fastsatt av ledelsen

Krav :

• Diplom i gjestfrihet eller reiselivsledelse eller et relatert felt med erfaring
• Minimum 3-5 års salgserfaring, gjerne i hotellkapasitet
• Relevant romsalgserfaring i gjestfrihetsbransjen med dokumentert salgsrekord foretrekkes
• Modnet, selvmotivert, dynamisk, nitid og resultatorientert person
• Gode mellommenneskelige og kommunikasjonsevner med et sterkt nettverk foretrekkes
• Har sterke forhandlings- og presentasjonsevner
• Effektivt tospråklig
• Må kunne og være villig til å reise utenlands
• Søkere med mindre erfaring vil bli vurdert for en juniorstilling
• Velstelt og profesjonelt gemytt
• Kreativ og vellykket salgsteknikk
• Kunne identifisere problemer og problemer på en forebyggende måte, og løse dem selvstendig og kreativt

Arbeidssted : Can be based in Tokyo, Sapporo, Osaka or Nagoya

E-post: hr@travelodgehotels.asia

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Travelodge Chinatown Kuala Lumpur

Posisjon : Hotell sjef

Stillingsbeskrivelse:

Hotellsjefen er ansvarlig for alle aspekter av den daglige driften på hotellet og gir støtte til landssjefen.

Styrer og koordinerer hotellaktiviteter for å oppnå optimal effektivitet og økonomi i driften, og maksimere fullt potensial med et balansert fokus på hotellgjester, ansatte og eiere og merketilfredshet.

Day to Day Responsibilities :

• Evaluer suksessen til hotellforretningsstrategier for å informere fremtidige forretningsplanforbedringer og kontinuerlig sikre at forretningsplaner og handlinger har en positiv innvirkning på eiendomsytelsen
• Oppretthold proaktiv kommunikasjon ved å sette og administrere forventninger for å oppnå forretningsresultater
• Lede inntektsgenererende strategier for eiendom; identifisere nye kundeemner, utvikle skreddersydd salgstilnærming og aktivt forfølge potensielle kunder med salgsteamet
• Utvikle effektive prisstrategier for å balansere sesongvariasjoner; økonomi; kundesegmenter, eiendomsmål og kundetilfredshet; etablert inntektsstrategi som støtter hotellets posisjonering i markedet og for å maksimere avkastningen
• Sørg for at eiendommen er godt vedlikeholdt ved å sørge for at rutinemessig vedlikehold utføres med omhu
• Sikre at alle ansatte blir behandlet rettferdig og med respekt; i stand til å bygge kontakt med ansatte ved å fremme et gunstig arbeidsmiljø med åpen kommunikasjon og tilbringe tid med alle ansatte
• Bygg en høyytelseskultur i organisasjonen og lede teamet for å oppnå årlige mål innenfor resultatmålekortet og KPOer
• Sikre overholdelse av relevant lovverk, brann, lisensiering, ansettelse etc

Krav :

• Grad fra et akkreditert universitet i Business Administration, Hotel Management, Turisme eller relatert hovedfag; 8 års arbeidserfaring innen ledelsesdrift, salg og markedsføring, økonomi og regnskap, eller hotellrelatert område
• Minimum 3 års erfaring som hotellsjef eller daglig leder i en hotelleiendom
• Hotelopplevelse før åpning vil bli ønsket velkommen
• Eksepsjonelle lederegenskaper med evnen til å fremme en positiv, drevet og gjestefokusert kultur på tvers av ulike funksjoner på et hotell
• Utmerkede ferdigheter innen menneskelig ledelse med lidenskap innen coaching samt opplæring og utvikling
• Sterk økonomisk og forretningsmessig innsikt; målrettet og resultatstyrt
• Dokumentert merittliste innen forretningsutvikling med evne til å opprettholde viktige forretningsrelasjoner
• Eksepsjonelle organisatoriske og mellommenneskelige kommunikasjonsevner
• Dyktig innen inntektsstyring og salgs- og markedsføringsstrategier

Arbeidssted : Malaysia

E-post: hr@travelodgehotels.asia

Travelodge Chinatown Kuala Lumpur

Posisjon : Salgssjef

Stillingsbeskrivelse:

Salgssjefen er ansvarlig for å utvikle/vedlikeholde forretningsmuligheter gjennom aktivt direktesalg, markedsføring, e-post eller andre former for kommunikasjon for å maksimere inntektsmulighetene.

Han/hun vil identifisere forbedringsområder i den totale salgsytelsen og utvikle strategiske handlingsplaner for å optimalisere ytelsen til salgsteamet og øke salgsinntektene.

Day to Day Responsibilities :

• Identifisere og utvikle nye forretningsmuligheter innenfor bedrift/reisenæring/fritid
• Generering og maksimering av forretningspotensialet til den utpekte porteføljen gjennom daglige salgssamtaler, telefonsamtaler, effektiv kontoservice, inspeksjon og underholdning
• Utarbeide korrespondanse til kunder og interne bookingrapporter, og vedlikeholde salgsfiler
• Administrere og vedlikeholde forretningsforholdet med eksisterende og ny kundekrets for å oppnå kundetilfredshet; sikre at eksterne og interne kunder er fornøyde med tjenestene våre
• Delta og koordinere reklame- og messer eller andre oppdrag
• Analyser konkurrentens styrke og svakhet, og vet hvordan du selger mot dem
• Møte månedlige inntekter og årlige inntektsmål fastsatt av ledelsen

Krav :

• Diplom i gjestfrihet eller reiselivsledelse eller et relatert felt med erfaring
• Minimum 3-5 års salgserfaring, gjerne i hotellkapasitet
• Relevant romsalgserfaring i gjestfrihetsbransjen med dokumentert salgsrekord foretrekkes
• Modnet, selvmotivert, dynamisk, nitid og resultatorientert person
• Gode mellommenneskelige og kommunikasjonsevner med et sterkt nettverk foretrekkes
• Har sterke forhandlings- og presentasjonsevner
• Effektivt tospråklig
• Må kunne og være villig til å reise utenlands
• Søkere med mindre erfaring vil bli vurdert for en juniorstilling
• Velstelt og profesjonelt gemytt
• Kreativ og vellykket salgsteknikk
• Kunne identifisere problemer og problemer på en forebyggende måte, og løse dem selvstendig og kreativt

Arbeidssted : Malaysia

E-post: hr@travelodgehotels.asia

Travelodge Chinatown Kuala Lumpur

Posisjon : Sales Coordinator

Stillingsbeskrivelse:

The Sales Coordinator drives room sales for travel agents, corporate, and government clients through proactive sales calls and telemarketing.

Day to Day Responsibilities :

• Responsible for Travel Agent, Corporate and Government room sales for the hotel
• Conducts daily sales calls and telemarketing
• Arrange hotel inspection
• Able to provide quick and timely response
• Implements all sales activities and maximizes business opportunities in specific area of responsibility
• Implements all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan
• Perform other duties related to any ad-hoc tasks that assigned.
• Actively participates in achieving departmental goals which contribute to the marketing budget
• Secures information of competitors, such as rates, top accounts and productions, rooms, etc.
• Works together with the team to keep updated with client relationships and overall business goals regularly
• Takes responsibility to conduct hotel inspection for all walk-ins, meeting group and contracted clients and planning next steps for future follow-ups.

Krav :

• Minimum 1-3 years of experience in similar capacity with international or local chain hotels
• Good communication and interpersonal skills
• Pro-active, self-motivated, loves challenges
• Able to work under pressure and meet tight deadline
• Knowledge in Microsoft Excel/Word
• Able to work independently and a team player

Arbeidssted : Malaysia

E-post: hr@travelodgehotels.asia

Travelodge Chinatown Kuala Lumpur

Posisjon : Sales Executive

Stillingsbeskrivelse:

The Sales Executive manages room sales for travel agents, corporate, and government clients. They conduct daily sales calls, arrange hotel inspections, and implement sales plans, while providing timely responses and supporting ad-hoc tasks as required

Day to Day Responsibilities :

• Responsible for Travel Agent, Corporate and Government room sales for the hotel
• Dynamic personality with good interpersonal and negotiation skills
• Conducts daily sales calls and telemarketing
• Arrange hotel inspection
• Able to provide quick and timely response
• Implements all sales activities and action plans related to their area of responsibility
• Perform other duties related to any ad-hoc tasks that assigned.

Krav :

• Possess Certificate/Diploma/Degree in Marketing or equivalent
• Minimum 2-3 years of working experience in Hotel Industry
• Ability to communicate clearly both orally and in writing
• Attention to detail and accuracy with good problem-solving skills.
• Good knowledge in Microsoft Excel/Word
• Able to work under pressure and meet tight deadlines
• Able to work independently and a team player

Arbeidssted : Malaysia

E-post: hr@travelodgehotels.asia

Travelodge Chinatown Kuala Lumpur

Posisjon : Maintenance Officer

Stillingsbeskrivelse:

The Maintenance Officer ensures the upkeep and functionality of the hotel’s facilities by performing routine inspections, repairs, and preventive maintenance. They address maintenance issues promptly, maintain equipment and systems, and ensure compliance with safety standards. The role involves coordinating with other departments to resolve issues and contribute to the overall guest experience.

Day to Day Responsibilities :

• Support the full spectrum of mechanical and technical operations of the building which includes electrical, air conditioning, plumbing, & carpentry.
• Ensure the building electrical, fires, & safety is in compliance with regulations set by the local authorities.
• Respond to maintenance issues immediately upon notification.
• Carry out basic troubleshooting/repairing/maintaining guest room & common area such as cement touch up, painting work, electric/electrical item, plumbing, air conditioning, generator, carpentry, gardening.
• Assist with task assigned by the operational team on a daily basis.
• Conduct weekly/monthly/yearly check on the condition of furniture, fixtures, air condition, electrical parts & fittings and ensure in good condition, repair and replaces if needed and consolidate monthly report.
• Conduct inventory checks to ensure stock balance and in proper records.
• Understand and operate advanced electrical, plumbing, refrigeration, and solar water heater systems.
• Update the maintenance work order form/ job card, and file.
• Able to interpret reading from meters & gauges and other measuring units.
• Able to work under pressure situations and exercise good judgements.
• Able to focus attention on details, speed and accuracy.
• Able to maintain confidentiality of hotel guests and pertinent hotel information.
• Able to ensure security of guest room access and hotel property.
• Able to read and understand test equipment measuring devices and safety manuals.
• Perform maintenance activities in the guest room like plunging toilet, unclogging drains, repairing all types hardware, electrical equipment including lamps and etc.
• Test, troubleshoot and perform basic repair on all types of equipment including furniture, wall crack and painting work.
• To monitor fire alarm/life safety system as necessary, to be fully informed of the system operation and to handle emergencies involving system.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Maintain hotel facility and related equipment in a safe and efficient manner.
• Respond to emergency calls for maintenance and repairs.

Krav :

• Must be able to work shift duty.
• Able to work on Public Holiday.
• Pleasant personality and willing to learn attitude.
• Able to work in a neat and efficient manner, keeping work areas clean and well organized.
• Responsible, reliable, independent and has sense of urgency.
• Honest, efficient and professional at all times.
• With skills in plumbing, air-con servicing and troubleshooting, wiring & electrical, basic carpentry is an advantage.

Arbeidssted : Malaysia

E-post: hr@travelodgehotels.asia

Travelodge Harbourfront Singapore

Posisjon : Finance Manager

Stillingsbeskrivelse:

Reporting directly to the Chief Financial Officer, the Finance Manager will be responsible for full set of accounts for the group of companies.

Day to Day Responsibilities :

• Review and approve payments, fund transfer and all bank related matters
• Perform month end closing for group companies
• Prepare monthly consolidated P/L and B/S of group companies
• Reconcile intercompany balances
• Reconcile amount owing to shareholders
• Review GST returns for group of companies
• Liaise with tax agents on tax related matters
• Prepare audit schedules including drafting Financial Statement for year-end audit and be the coordinator for audit process
• Prepare budgets and interim forecast for group of companies
• Assist Financial Controller on any ad hoc duties

Krav :

• Qualified degree in Accountancy/Finance with 4-5 years of experience of related experience
• Audit experience is a must
• Good understanding of FRS
• Team Player
• Able to work under pressure

Arbeidssted : Singapore

E-post: hr@travelodgehotels.asia

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